Frequently Asked Questions

Where are my photos, videos, and data stored?

We store all our data on the most secure cloud platform there is — Amazon S3. Combined with SSL encryption ensures everything is secure.

How long do you keep my photos, videos, and data?

As long as you want. If you are a Pixly customer your photos, videos and data will always be accessible to you. If you are a customer for 20 years with dozens of projects you can always find them, search, sort, and export them. If you ever decide to leave Pixly you can download everything prior to leaving us.

Do you require contracts?

There are no contracts unless your company is a large enterprise with hundreds of users and integrations.

How does Pixly work on my phone?

We’re a mobile app that is built for performance with ease of use and speed in mind. All your photos and videos will be stored on the cloud. We don’t take up any extra space on your phone or impact performance.

Can I control access to my photos?

Yes. You can control who has access to your projects and photos. We recommend having everyone on the project on Pixly so you have one source of truth for all of your visual documentation.

What happens to photos from people that leave the project?

Every photo or video taken with Pixly is stored in your Pixly account in the cloud. When projects are over, people leave, a device is lost or damaged your photos and videos are safe!

Do you offer training?

Pixly is designed to be so easy to use that it does not require training for most customers. We offer do offer weekly webinars, videos (coming soon), and training programs for enterprise best practices and standardization.

Do you have enterprise pricing options?

Yes. Please contact sales@pixly.ai

Do you integrate with other software?

Yes. We are working on an API and believe in partnering with all software solutions that can benefit the AEC.

Do you have a partner program?

Yes. We are starting our partner program. If you have any idea, suggestion, or proposal we would love to hear from you. Please email partners@pixly.ai

Is Pixly Patented?

Yes. We have an issued patent for how our technology tags and stores photos and videos that set us apart from anyone else in the industry.

Where are you located?

We are based in San Diego CA.

Are you hiring?

Yes. We are always looking for passionate, talented people to join our team that has a passion for technology and construction. Please email careers@pixly.ai

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