Pixly.ai Privacy Policy

Last Updated: 12-1-25

 

Pixly.ai (“Pixly,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your information. This Privacy Policy explains the types of information we collect, how we use it, how we communicate with you (including SMS/text messaging), and how we handle content uploaded to the Pixly platform — including our AI-training practices.

By using the Pixly mobile app, desktop app, web application, website, or by contacting us directly, you acknowledge that you have read and agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Information that identifies or can identify you, including:

• Name
• Company name
• Email address
• Phone number
• Mailing/billing address
• Username and password
• Payment information (processed securely by third-party providers)

1.2 Project & User-Generated Content

This includes:

• Photos
• Videos
• Tags
• Comments
• Markups and annotations
• Project names and descriptions
• Metadata (timestamps, geolocation if enabled)

1.3 Device & Usage Information

Such as:

• IP address
• Browser type
• Operating system
• Device identifiers
• Log data
• Feature usage data
• Crash reports and diagnostics

1.4 Communications with Pixly

Any information you provide when contacting support, sales, or general inquiries — including SMS, email, phone, or in-app messages.

2. How We Use Your Information

Pixly uses your information for the following purposes:

• To provide, operate, and improve the Pixly platform and services
• To authenticate users and secure accounts
• To process payments and manage subscriptions
• To provide customer support
• To send account alerts, updates, and notifications
• To send marketing communications and promotional offers
• To analyze platform usage and improve product features
• To enforce terms, protect against fraud, and maintain security

We do not sell your personal information to third parties.

3. SMS / Text Message Communications (TCPA Compliance)

By creating a Pixly account, using the Pixly mobile or desktop apps, submitting any form on our website, or contacting us in any way, you expressly consent and opt in to receive SMS/text message communications from Pixly.

These communications may include:

• Account alerts
• Security notices
• Product updates
• Support communications
• Promotional messages
• Limited marketing offers

3.1 Message Frequency & Costs

• Message frequency may vary.
• Standard message and data rates may apply.

3.2 Opting Out

You may opt out at any time by replying “STOP” to any message or by emailing support@pixly.ai.

We will process opt-out requests promptly.

3.3 No Third-Party SMS Sharing

Pixly does not share your phone number with third parties for their independent marketing purposes.

4. AI Training & Use of Free User Content

Pixly uses certain user-generated content from free accounts only (“Free User Content”) to improve, train, and optimize our artificial intelligence models.

4.1 What Content Is Included?

The following may be used for AI training only if you are on a free plan or free trial:

• Photos & videos
• Tags
• Captions
• Markups & annotations
• Project metadata

4.2 How We Use It

Free User Content may be used to:

• Train computer-vision models
• Improve auto-tagging
• Enhance search accuracy
• Improve quality detection
• Improve annotation and workflow intelligence features

4.3 Anonymization & Aggregation

All Free User Content used for AI training is:

• De-identified (we remove identifiable attributes)
• Aggregated
• Never associated with you, your company, a client, or a specific project

4.4 Paid Users Are NOT Used for AI Training

Pixly does not use content from:

• Pro
• Pro+
• Enterprise
• Multi-user paid plans
• Custom contracts

…unless the customer gives explicit written consent.

4.5 Opt-Out Options for Free Users

Free users may opt out by:

• Upgrading to any paid plan, or
• Emailing support@pixly.ai to request an AI-training exclusion

5. How We Share Information

Pixly may share information with:

5.1 Service Providers

Trusted third parties who help us:

• Process payments
• Host and store data
• Send communications
• Provide analytics
• Deliver customer support

These providers only access the information necessary to perform their functions and are contractually prohibited from using data for their own purposes.

5.2 Legal Compliance & Protection

We may disclose information if required by law or to protect:

• Our rights
• User safety
• System security
• Compliance with legal obligations

5.3 Business Transfers

If Pixly is involved in a merger, acquisition, investment, restructuring, or sale of all or part of the business, your information may transfer as part of that transaction.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption, restricted access, monitoring, and secure infrastructure partners.

However, no online system is 100% secure. You use Pixly at your discretion and agree to notify us immediately of any unauthorized access.

7. Data Retention

We retain your data for as long as needed to:

• Provide our services
• Support account functionality
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

If you delete your account, we will delete or de-identify your personal data except where retention is legally required.

8. Children’s Privacy

Pixly is not intended for individuals under age 18.

We do not knowingly collect personal information from minors.

If we discover such data, we will delete it promptly.

9. Your Privacy Rights

Depending on your jurisdiction (e.g., California), you may have rights to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Opt out of marketing communications
• Limit certain data uses

Requests can be submitted to support@pixly.ai.

10. International Users

Pixly is operated from the United States.

If you access our services from outside the U.S., you consent to the transfer and processing of your information in the U.S.

11. Third-Party Links

Our website or communications may contain links to third-party websites or services.

We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If we make material changes, we will provide notice (email, in-app message, or website posting).

Your continued use of Pixly after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, contact us at:

Pixly.ai

Email: support@pixly.ai

Phone: (858) 215-2210

Address: 1106 Second Street, #233, Encinitas, CA 92024